Refund policy

Return & Refund Policy – Print on Demand (USA)

Last updated: 21 /12/ 2025

At CRADIA EXOTIC, all products are made to order using Print on Demand. Due to the nature of our products, the following return policy applies in accordance with U.S. commerce regulations.

1. Timeframe to Submit a Claim

All return or refund claims must be submitted within 3 days (72 hours) of delivery, based on the carrier’s tracking information.

Requests submitted after this period will not be eligible for a return, replacement, or refund.

2. Eligible Reasons for Returns

We only accept returns or replacements in the following cases:

  • Defective product

  • Printing error

  • Incorrect product (wrong design, model, or color)

  • Item damaged during shipping

In these cases, customers must contact us within the stated timeframe and provide clear photo evidence of the issue.

3. Non-Returnable Items

Because all products are custom-made and produced on demand, we do not accept returns or exchanges for:

  • Incorrect size selection

  • Change of mind or buyer’s remorse

  • Color or design preference

  • Orders placed incorrectly by the customer

  • Sale or promotional items

4. Exchanges

We do not offer direct exchanges.
If an issue is confirmed to be our responsibility, we may offer:

  • A free replacement, or

  • A full refund

This will be determined after reviewing the provided evidence.

5. Return & Claim Process

To submit a claim:

  1. Contact us through TikTok Shop or via wekiroclub@gmail.com

  2. Include your order number and clear photos of the issue

  3. Our team will review your request within 3–5 business days

In most Print on Demand cases, a physical return will not be required.

6. Refunds

  • Approved refunds will be issued to the original payment method

  • Processing time depends on the payment provider and TikTok Shop

  • Shipping costs are non-refundable, unless the error is ours

7. Return Address

If a physical return is required, customers will receive return instructions from our support team.

 Items sent back without prior authorization will not be accepted.

8. Order Cancellations

  • Orders cannot be canceled once production has started

  • If you need to cancel an order, please contact us immediately after purchase

9. Contact Information

For questions regarding returns or refunds:

  • Email: wekiroclub@gmail.com